Lijun Wu
01:17 11 Jun 26
Thank you for your response.
I would like to clarify that my concern was never about your sterilization or infection-control protocols. At no point did I suggest that your office was unsafe or that your procedures were inadequate.
My concern was the attitude and communication of the staff member I interacted with during my consultation.
I was simply sharing my personal experience from another dental office regarding the materials used during an initial examination. Instead of having a respectful discussion, my experience was immediately dismissed and described as “not true.” I was then asked which clinic I had visited because the staff member appeared convinced that my experience could not have happened.
I found this surprising, as nobody present had visited that clinic or witnessed my experience firsthand. Different clinics may have different procedures, materials, or practices. Simply because something is not done at your office does not mean it cannot exist elsewhere. I was not making accusations or criticizing your office—I was only sharing my own experience and asking questions. As a patient, I do not believe it is appropriate to have my personal experience dismissed or challenged in this way.
What bothered me most was not the discussion itself, but the way it was handled. I felt that my experience was dismissed rather than listened to, and that the conversation was conducted in an arrogant, dismissive, and disrespectful manner. As a potential patient, I expected a professional and respectful exchange, even if there were differences in opinion or practice.
It was also my first time visiting your office. I was unfamiliar with the location, parking arrangements, and surrounding area. Due to rush-hour traffic and difficulty locating parking, I accidentally passed the entrance and had to drive around before returning. I called ahead to let the office know that I would be arriving late.
While I understand the importance of arriving on time, I do not believe that being late under these circumstances, especially after providing notice, justifies being treated with a dismissive or disrespectful attitude. As a new patient visiting an unfamiliar office for the first time, I expected courtesy and understanding, not judgment.
I also found it inappropriate to be told, in essence, that if I preferred something different, I should simply go elsewhere. Patients should be able to ask questions and share their experiences without feeling judged, challenged, or unwelcome.
Professionalism is not only reflected in clinical standards and infection-control protocols, but also in how patients are spoken to and treated. Unfortunately, I did not feel respected during this interaction, which is why I decided not to proceed with treatment at your office.
I appreciate your explanation of your clinic’s protocols. However, my feedback was about the way I was treated, not about the safety of your practice.
I would like to clarify that my concern was never about your sterilization or infection-control protocols. At no point did I suggest that your office was unsafe or that your procedures were inadequate.
My concern was the attitude and communication of the staff member I interacted with during my consultation.
I was simply sharing my personal experience from another dental office regarding the materials used during an initial examination. Instead of having a respectful discussion, my experience was immediately dismissed and described as “not true.” I was then asked which clinic I had visited because the staff member appeared convinced that my experience could not have happened.
I found this surprising, as nobody present had visited that clinic or witnessed my experience firsthand. Different clinics may have different procedures, materials, or practices. Simply because something is not done at your office does not mean it cannot exist elsewhere. I was not making accusations or criticizing your office—I was only sharing my own experience and asking questions. As a patient, I do not believe it is appropriate to have my personal experience dismissed or challenged in this way.
What bothered me most was not the discussion itself, but the way it was handled. I felt that my experience was dismissed rather than listened to, and that the conversation was conducted in an arrogant, dismissive, and disrespectful manner. As a potential patient, I expected a professional and respectful exchange, even if there were differences in opinion or practice.
It was also my first time visiting your office. I was unfamiliar with the location, parking arrangements, and surrounding area. Due to rush-hour traffic and difficulty locating parking, I accidentally passed the entrance and had to drive around before returning. I called ahead to let the office know that I would be arriving late.
While I understand the importance of arriving on time, I do not believe that being late under these circumstances, especially after providing notice, justifies being treated with a dismissive or disrespectful attitude. As a new patient visiting an unfamiliar office for the first time, I expected courtesy and understanding, not judgment.
I also found it inappropriate to be told, in essence, that if I preferred something different, I should simply go elsewhere. Patients should be able to ask questions and share their experiences without feeling judged, challenged, or unwelcome.
Professionalism is not only reflected in clinical standards and infection-control protocols, but also in how patients are spoken to and treated. Unfortunately, I did not feel respected during this interaction, which is why I decided not to proceed with treatment at your office.
I appreciate your explanation of your clinic’s protocols. However, my feedback was about the way I was treated, not about the safety of your practice.
Kishytah Amaal
23:23 06 Jun 26
I had a great experience with First Impression Orthodontics. The staff were always friendly, professional, and made me feel comfortable throughout my treatment. They explained everything clearly and were always happy to answer my questions. I’m so happy with my smile and the results of my braces treatment. Thank you to the whole team for helping me gain more confidence in my smile!
Jenny Vu
17:27 01 May 26
I had my treatment done at Dr. Luu’s office for two years, and I’m extremely happy with my results.
Two of my friends had also come here for their treatment and highly recommended the office, which gave me the confidence to start my own journey. Having a crossbite and starting treatment a bit later in life, I initially felt discouraged and wasn’t sure I would achieve the results I wanted. However, Dr. Luu and the team were attentive, accommodating with my schedule, and supportive throughout the entire process.
Even after treatment, they continued with follow-up appointments to ensure everything was progressing smoothly. Their professionalism, care, and attention to detail made the entire experience a very positive one.
I couldn’t recommend this office enough.
Two of my friends had also come here for their treatment and highly recommended the office, which gave me the confidence to start my own journey. Having a crossbite and starting treatment a bit later in life, I initially felt discouraged and wasn’t sure I would achieve the results I wanted. However, Dr. Luu and the team were attentive, accommodating with my schedule, and supportive throughout the entire process.
Even after treatment, they continued with follow-up appointments to ensure everything was progressing smoothly. Their professionalism, care, and attention to detail made the entire experience a very positive one.
I couldn’t recommend this office enough.
Vy Nguyen
17:41 17 Apr 26
I had an amazing experience with Dr Luu and his team throughout my treatment.
From the very beginning, they were professional, welcoming, and made me feel comfortable. Dr Luu was always patient in explaining the process, and making sure I understood each step of my treatment. The team was friendly, expertise and efficient. They always being so supportive and encouraged me along the way.
I'm so happy with the result, and highly recommend First Impression Orthodontics to anyone considering the treatment.
From the very beginning, they were professional, welcoming, and made me feel comfortable. Dr Luu was always patient in explaining the process, and making sure I understood each step of my treatment. The team was friendly, expertise and efficient. They always being so supportive and encouraged me along the way.
I'm so happy with the result, and highly recommend First Impression Orthodontics to anyone considering the treatment.
Cecile Peso
23:17 10 Feb 26
Pipa is grateful for your patience in fixing her teeth. Even though it took a long time, it was okay because the results were worth it. She is very happy also because she can now eat the foods that were previously not allowed. 🙂 Again, thank you to Dr. Luu and his team!
kilyn
22:00 08 Jan 26
This orthodontic office was such a welcoming and comforting place!! The staff were always kind, gentle, and took the time to explain everything before doing anything, which made me feel at ease. I genuinely looked forward to my appointments and was sad when my treatment ended. I also love how my teeth look now. The doctor was incredibly kind and caring, and the entire office made every visit a positive experience.
Jayden Ly
19:29 12 Dec 25
Just finished my braces treatment and I’m super happy with the results. The entire team is always welcoming, friendly and professional. They take great care of your teeth and I will always be grateful. Highly recommended!!
Sunshine R.
22:51 26 Sep 25
Today was the day my son got his braces removed, and we couldn’t be happier! Dr. Peter Luu has been incredibly attentive, professional, and kind throughout the whole process. He always took the time to explain everything and made sure my son felt comfortable at every step. I’m truly grateful for his dedication and attention to detail. Thank you so much, Dr. Luu for making this journey such a positive experience! ☺️
Yumi Adachi
03:03 23 Mar 25
I have had an amazing experience with Dr. Luu and the entire team. From the moment I walked in, I felt welcomed and well taken care of. The staff is always friendly, professional, and attentive, making every visit enjoyable. Dr. Luu is incredibly skilled, patient, and takes the time to explain everything thoroughly. My treatment results have exceeded my expectations. I highly recommend this practice to anyone seeking top-notch orthodontic care!
Lana Andrade
19:53 29 Aug 23
My treatment was more complicated than most cases. I had gone to many different places before First Impression where they would emphasize surgery being the best and only option for me. Dr.Luu literally gave me my smile back with Invisalign. It was a long and complicated process but after 5 years my treatment is finished and I could not be any happier! I have nothing but good things to say about this place. Thank you Dr.Luu and staff for everything.
Casian Chen
00:24 05 Aug 23
Nothing but good things to say about my experience with First Impression Orthodontics. Everyone is very kind and the space feels very welcoming from the moment you step inside.
Dr. Luu obviously has a great passion for his work, and it shines through in his interactions with patients. The entire FIO team played a critical role in my successful treatment, and I am very happy with the final results!
If ever you or anyone you know is looking to have their braces done, I wholeheartedly recommend Dr. Luu and his amazing team.
(If the patients' chairs were only a few inches longer, I'd happily give you guys 6/5⭐️)
All jokes, thank you again!
🙂
Dr. Luu obviously has a great passion for his work, and it shines through in his interactions with patients. The entire FIO team played a critical role in my successful treatment, and I am very happy with the final results!
If ever you or anyone you know is looking to have their braces done, I wholeheartedly recommend Dr. Luu and his amazing team.
(If the patients' chairs were only a few inches longer, I'd happily give you guys 6/5⭐️)
All jokes, thank you again!
🙂
Shawna Angel Lu
19:17 21 Jul 23
If you are planning to get your braces done, I HIGHLY recommend you going to First Impressions to get them done. Not only did they provide a free comprehensive consultation, Dr. Luu and his amazing staff (shout out to my girls Shona and Lulu) are extremely knowledgable and incredibly kind. They truly care for you and your smile. They provide you with many options and never pressure you into anything but instead share their recommendations. Additionally, they are quite affordable as affordable braces can be. All in all, I would give First Impressions my highest recommendation for anyone who may be considering getting braces or invisalign done!
Ahmed Makhlouf
05:47 17 Jul 23
I had a great experience completing my orthodontic treatment here at First Impression. Dr. Luu and all the staff were always extremely nice and professional. It was also easy to book appointments and they were always ready when I arrived. Thank you!
Jackie Chen (fdfdsfsdfsd)
22:12 07 Jul 23
11/10 experience with Dr. Lu and his team. They're fast, efficient and very kind. Everything at the office seemed so high tech and professional so I knew I was in good hands. I'm much more confident in my smile now and I can't thank you guys enough THANKS :>
Julia Rebello
07:46 04 Jul 23
Just finished my treatment, and I am beyond satisfied. Dr. Luu is really attentive and detailed, and I am happy that he took my concerns into consideration throughout the treatment. The entire team is also very professional and kind. I would also like to thank Dr. Luu for offering varied financing plans, which allowed my family to fit the treatment in our budget. I will definitely be recommending First Impression Orthodontics to anyone seeking orthodontic treatment. Thank you for the amazing work everyone =)
Samiya A
03:57 27 Jun 23
I recently had the incredible opportunity to receive Invisalign treatment at First Impressions Orthodontics, and I cannot express how grateful I am for this life-changing experience! From the moment I walked into the clinic, I was greeted by the warm and friendly staff, creating a welcoming atmosphere that instantly put me at ease. I wholeheartedly recommend Invisalign at First Impressions!!
nhi nhi
01:08 07 Jun 23
I just finished almost 3 years of braces treatment, I couldn't be happier with the results and my confident smile now! Dr.Luu was always enthusiastic and caring during the treatment, thank you very much Dr.Luu and FIO team for always caring and helping me to have a bright smile like now. everyone is so kind and friendly, every time I go to my follow-up appointment, they ask how my day was and if the braces are bothering me! I always feel very comfortable every time I go to an appointment. I will definitely recommend to my friends who want to straighten their teeth here. Highly Recommended!!!😊😊
Dannicah Salazar
23:16 23 May 23
I recently just finished my braces treatment with First Impressions and overall had a great experience! Dr. Luu and his amazing team were always so friendly and helpful throughout every appointment! Very happy with my results and excited to show off my smile 😀
Selina Liu
01:33 19 May 23
I’ve been at this orthodontist since I was young and everything has been consistently great! The atmosphere at First Impression is very professional and welcoming. All the staff are friendly and seem genuinely passionate about their job. They ask about your day, make sure they’re not hurting you, and get the job done! The receptionist is also very kind and remembers you by name! Dr. Luu and his team were always kind and patient with me through my journey with braces, which wasn’t an easy job since I broke brackets like a thousand times and was probably Dr. Luu’s biggest headache😃. I was always provided information on any treatment, and was in full control of what happened to my teeth. My four-year plan was organized, went smoothly, and the end result was amazing. My teeth look great now, and I couldn’t be happier! P.S I promise to not lose my retainer again…
Andrea Cummings
03:06 01 May 23
The experience is impeccable, easy, and seamless. The best thing about coming here is that they greet you with a smile, everyone is so kind. Very well organized dental office. The entire process was really easy thanks to them. They will continue to help you until you are 100% happy with you're smile. Highly recommend!
Henry Truong
06:19 08 Mar 23
I definitely recommend Dr. Luu and his team if you want to correct your teeth. I am very satisfied with my smile and teeth and while the process was lengthy, it was worth it in the end. I feel more confident in smiling now thanks to them.
Meet Dr. Peter Luu
Dr. Luu was born in Vietnam and moved to Vancouver when he was 8 years old. Growing up in Vancouver, Dr. Luu attended Simon Fraser University for his undergraduate Bachelor of Science degree. Upon leaving Simon Fraser University, he completed his dental degree at the University of British Columbia and continued his education with another year of general practice residency at BC Children’s Hospital.
